Return and Refund Policy
Trendora is committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return or refund. Please read our policy below to understand the steps you need to follow.
Return Eligibility
- Items must be returned within 30 days of receipt.
- Products should be unused and in their original packaging.
- Some items, such as personalized or perishable goods, may not be eligible for return. Please check the product description for specific information.
How to Request a Return
To initiate a return, please email us at [email protected] with your order number and reason for return. Our team will review your request and provide further instructions.
Return Shipping
Unless otherwise agreed upon, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return reaches us safely.
Refund Process
- Once your return is received and inspected, we will notify you via email.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.
Exchanges
If you wish to exchange an item for a different size or color, please indicate this in your email. We will do our best to accommodate your request based on available inventory.
Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately at [email protected]. We will work with you to resolve the issue, which may include a replacement or refund at no additional cost.
Contact Us
For any questions regarding our return and refund policy, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure a smooth shopping experience with Trendora.